Assign a change management task to someone in my group

Firewall Sync

Playbook acquires your firewall rules directly and puts them in a web console. To make a rule change that affects every firewall in your enterprise, there’s a single place to write and track the change. All your changes are tracked. When it’s time to deploy the change, you click a button, and Playbook handles the drama.

Ticketing and Change Management

Playbook gives your internal customers a simple ticket system to request changes. You pick up tickets and work on firewall rules. We’ve figured out what your rules mean, so you can search by hosts and ports and protocols, including inside of CIDR netmasks. You make a change. It’s tracked. Your team can review the change diff. When you commit the change —- get this —- the rule change is tracked with the ticket request, so you have an audit record. Wave that in front of your SOX auditors like a voodoo doll.

Industrial Strength Version Control

Playbook promises an end to catastrophe. Historical revision control is a powerful tool that can significantly reduce downtime caused by mistakes. With Playbook, you can see what was changed, when it was changed and how it was changed. And you can put it back. Fast. Nothing is ever lost.

Code Review

Playbook makes change management transparent. Each firewall change includes a review step. You can delegate work across a group and have it reviewed by senior staff before it's deployed. Rule changes are highlighted for easy comparison. Comments for changes are visible, allowing for a transparent dialogue between change and approval.

Role Based Access Control

Most network teams have multiple seniority levels, with some changes restricted to the most senior engineers. Playbook allows “normal” users to stage complicated changes to firewalls, which can then be reviewed as graphical change snapshots by senior team members.